Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving the last item of your order to request a return.

Cancellations

You can cancel your order at any time before it is processed for shipping. To cancel, use the Returns and cancellations link in your account or email us at uaslider.shop@gmail.com.

Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, use the Returns and cancellations link in your account, or contact us at uaslider.shop@gmail.com. Please request a return before sending anything back so we can process it quickly and send you instructions on how and where to send your package.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

You can always contact us at uaslider.shop@gmail.com with any return question.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement, refund, or store credit.

Exceptions / non-returnable items

Custom and personalized products (such as custom-designed or white-label decals made to your specification) cannot be returned. Gift cards are also non-returnable. If you have questions about a specific item, please get in touch.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU customers

If you are in the European Union, you also have a statutory 14-day right of withdrawal from the day you receive the last item of your order. Our 30-day return policy already covers and exceeds this right. EU customers may return any eligible item within 30 days, including sale items.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at uaslider.shop@gmail.com.